State of The Heart 2016 Implications for Business – Paul Stillman







The new State of the Heart 2016 reports global trends in emotional intelligence. The study reveals important data for leaders and those working to create success in business. There is some bad news, but a lot of good news as well. The steady downward trend in EQ around the world continues, with the latest numbers trailing last year’s results:
Certain EQ competencies are declining more rapidly, including the ability to navigate emotions (which creates emotional balance), engage intrinsic motivation (which is internal drive), and increase empathy (which facilitates connection with others). These declines could lead people to be more reactive/volatile, passive, and isolated — which would have profound effects on personnel, customers, and even the market as a whole.
Emotional intelligence declining – means staff and customers more reactive, more volatile





On the good news side, consequential thinking is increasing, a skill used to pause and consider your choices before acting. Particularly in light of the declines, this increase suggests people will be more evaluative or cautious — which could lead to a very positive shift toward a more careful way of interacting.
The findings, in particular, have profound implications for business. We discovered that the brain talents of collaboration, proactivity, and risk tolerance are decreasing, but those dedicated to adaptability, reflection, and design are increasing:
changing talents



We can leverage these growing strengths by focusing on building resilience, taking the time to carefully consider our next moves, and to invest in organizational, product, and service design to optimize our success.
The talent of Collaboration is declining rapidly – means leaders need more skill to make it happen
Emotional Intelligence for Performance
The report reveals telling details about the EQ competencies that distinguish employees, managers, and senior executives, providing powerful guidance for developing leaders and career advancement strategies. It also ranks EQ by business sector, so you can see at a glance how your industry compares. Perhaps it will be no surprise that of the sectors analyzed, “IT/Telecom” has the lowest overall EQ — which presents tremendous challenges in a rapidly changing, growing sector where collaboration is increasingly important. The highest-scoring sector may be a surprise!
Risk for collaboration in IT: New research says sector is lowest in emotional intelligence globally
Finally, the State of the Heart 2016 report pinpoints the highest Brain Talents for top performers in each of 8 business sectors. Top performers in various sectors possess a unique mix of capabilities; armed with this information, businesses can target their hiring, selection, and evaluation systems.
Research into Action
The State of the Heart is an ongoing project of Six Seconds, the first and largest global nonprofit organization dedicated to researching and supporting the development of emotional intelligence.  The data is primarily from working adults from 126 countries, using a randomized sampling methodology to create a balanced, substantive research sample as a basis for global comparisons.
Mining insights from research like this, Six Seconds offers powerful models, methods, and assessment tools that support organizations to be more effective in the people-side of performance. Learning and development professionals use these solution to measure and enhance leader performance, team and organizational climate, strengthen selection and professional development initiatives. A growing body of research shows a powerful business case for making emotional intelligence part of the organizational culture.
To find out more about Six Seconds’ tools for business, including how to become certified in our assessments, or to connect with a Preferred Partner or Certified Assessor in your region, contact us.
The full State of the Heart 2016 report with the latest data on emotional intelligence is available for free download.
The Business Implication of Changing Emotional Intelligence
Watch this webinar recording for additional details about the findings and implications for business:

Paul Stillman
Paul Stillman is Director of Organizational Vitality at Six Seconds. He has over 30 years of experience as a healthcare executive and consultant. Paul leads global efforts to promote the use of Vital Signs, Six Seconds’ suite of organization assessment tools. He has a Ph.D. in Human and Organizational Systems and is a Life Fellow in the American College of Healthcare Executives.

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