Ashghal, Qatar’s Public Works Authority supports Qatar Customer Service Forum
When: 24 to 27 November
Location: Oryx Rotana in Doha.
At a time when Qatar’s economy is continuing to lead the region in growth and development, the forum is designed to support organisations to embed a customer-centric culture and ensure that the region becomes a model for customer service.
Ashgal will be opening the event with a keynote speech on “Why customer service in Qatar now?” led by Mohamed R. Thomson, Advisor to the President. Mr Thomson will be outlining a vision for the development of customer service leadership in Qatar and the importance of creating a strategy and standards to improve performance.
A high caliber of government officials and business executives will be joining Mr Thomson to define the vision for how Qatar can transform its customer service capabilities and best serve its growing customer base. Among them are Justin Kenny, Country COO, HSBC Qatar, Radu Ciocan, Group Director of Customer Experience, Ooredoo, Saad Khalid Awan, Senior Business Analyst, Qatar Foundation, Gopi Krishnan, Head of Technology Transformation Office, Qatar Islamic Banking and other leading Qatari organisations.
The executive debates will revolve around how to create and sustain a culture of service excellence, how to ensure consistently high standards of service across multiple channels and how to leverage advances in technology to transform customer service capabilities.
Speaking on the importance of the event, Julie Coates, Conference Director at IQPC said: “Qatar Customer Service Forum is a high level networking opportunity to discuss the development of a customer-centric culture in Qatar’s public and private organisations. The purpose of the event is to grow customer service initiatives within Qatar and elevate the country’s status in the region as a model for customer services.”
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