November Spotlight: Amr Selim HumanTalents


Amr SelimTell us about you, your experience and time in the Middle East?
I am a customer’s advocate on a mission to improve the customer experience that businesses and government departments deliver to their customers or to the public!
There are many benefits from improving customer experience such as: increased sales, profitability and retention of customers and employees.
Customer experience A.K.A “CX”, is 75% to 80% a result of a “Human” interaction, so there is no way to improve it without improving employee engagement and performance, we call it the CX supply chain!
Using a mix of leadership + technology & innovation maintains a strong CX supply chain.

 

If you deliver services of any kind, improving CX is the best thing to do for your business, Imagine enhancing your staff motivation, engagement, performance and customer experience all at the same time! What impact would it have on your business or organization and its growth ?

I love the Middle East and Dubai in particular because of its multiculturalism, business friendly environment and its huge appetite for growth, in-fact after moving to Canada from Dubai I was told that I need to “slow down” !

How would you describe the culture of your business?

We “Eat our own dog food!” and strive to provide the best possible CX to our clients, in order to do that we focus on:

  1. Listening to our customers:
    Getting constant, real time feedback (good or not!) helps us to know what our clients need and give it to them, it also enables us to take quick & corrective action when things aren’t going the right way.
  2. Listening and looking after our staff:
    It is almost impossible to have happy clients if we don’t have happy employees! They are our “internal customers”
    We listen to (and apply) their suggestions whenever possible and we promote a friendly environment where people are recognized and rewarded for their good work not just in their own job role but in helping others too.
  3. Customer Success:
    Our clients or customers come to us in order to make things better, we don’t just give them a product or a software tool, we work with them for the length of that engagement and team up in order to achieve those goals.
    This can involve tasks like: solving some internal issues, dealing with workplace politics or tweaking some processes, provide training / coaching. Whatever it takes to help our client succeed

What are the biggest challenges in the next 5 years?

Growth and profitability!

As a new business we face tough competition and have to over stretch our limited resources to serve our clients and meet their expectations. We believe in this long-term relation building & service strategy, but it takes time for a brand to become synonymous with service excellence.
This puts us in some “catch 22” situation: Should we wait to be more profitable in order to hire more consultants, or hire more consultants to make us more profitable?
Not to mention the time it takes to find, acquire and on-board the right talent!

  • What are the skills and competencies that you would need to train in order to meet the region’s talent requirements?

Leadership, Motivation, Problem Solving, Emotional Intelligence – EI, Relationship Management, Teamwork and Cultural Awareness.

What is your Philosophy?

Always seek Excellence in what you do! Be a star performer.
It does not matter what it is ! If you are a burger flipper at a local McDonald’s’ try to be the best burger flipper in your city / country, believe me the world will take notice!

Amr Selim
Founder & Managing Director
HumanTalents Development inc.

+1 360 977-7337
HumanTalents.ca

Spotlight On: October Rohit Bassi

Rohit

 

 

 

 

 

Tell us about you, your experience and time in the Middle East.

In the summer of 2006 I landed into the blast furnace heat of Dubai. May 2011 is when I officially launched In Learning. Simple reason for making such a huge leap from a salaried job to a businessman was because I have a passion for learning and development in the most practical way possible.

Over the years I have had great opportunities to deliver workshops in countries such as Afghanistan, Congo, UAE, Saudi Arabia, Egypt, Nigeria, Australia, Philippines and many more. Workshops such as team building, public speaking, customer service, communication at all levels.

My experience of the Middle East is unbelievable. I have come across people from numerous nationalities thus allowing me to be much more flexible and adaptable in the way I think, act and achieve results. This is a place that has developed me beyond my limits.

  1. How would you describe the culture of your business?

That is a very interesting question. In Learning is about outperforming yourself. It is about overcoming your fears and doing the best you can.

Most of us are stuck in our rejections, regrets and resentments. This deeply has an impact on our emotional state, which in turn impacts both our personal and work life. So, it is about developing belief systems that leads to a productive emotional change and long lasting positive results.

The foundation of the organization is all about being thoughtful, taking action and generating results. Thus the tagline being Think, Act, Achieve.

  1. How easy is it for you to get direct access to the decision makers in your company?

I smile as I respond to this answer. Reason being, I am the decision maker. Yes, on occasions I do consult with my business partner but 99.9% of the times she let’s me run the show. I do get a blasting once in while to get back on track.

  1. What are your biggest challenges in the next 5 years?

Businesses face numerous challenges, for many it could be an endless list but I would like to focus on three.

The first challenge would be to continue educating the region on the importance of ongoing learning and development. There is a misconception in most peoples mind this stops at school. But you know that learning and development never stops, we are always in learning.

The second challenge is that both individuals and organizations have to realize that it is time for collaboration. There is too much focus on killing the competition thus energy is wasted unnecessary. It would be better to collaborate both internally and externally to achieve ongoing success.

The third challenge being is for individuals to lead themselves, in other words self-leadership. Bryant & Kazan define self-leadership as the practice of intentionally influencing your thinking, feeling and behaviors to achieve your objective.

  1. What is your philosophy?

I work on two major philosophies; actually they are not even philosophies, they are a way of life for me. These being “Feel the Fear & Do It Anyway®” and the “100 0 Principle”.

Another important factor that affects my life is something my father use to say to me as a child. He said, “even a donkey works hard, and look where it get’s him. So, you decide either you can work hard as a donkey or work smart”.

I am strongly inclined towards the principles of numerous spiritual souls such as Buddha, Meher Baba, Prophet Mohammed, Guru Nanak, Jesus Christ to name a few.

In essence my belief is that we are all spiritual souls on a journey of learning and developing our divine self. We are here to create, innovate and be compassionate to each other.

Rohit Bassi is the founder of In Learning and has been working with teams across the region so that they can outperform themselves. He works on the premise of “Feel the Fear & Do It Anyway®” and the “100 0 Principle”. He has carried out work for organizations such as Oracle, EMC, Alshaya, Baskin Robbins, Mazda, Emirates NBD, Emaar and many more.

Website URL: http://www.in-learning.com

 

August Spotlight: Uzair Hassan CEO 3h Solutions Consultancy

Uzair

 

 

 

 

1. Tell us about you, your experience and time in the Middle East.
I have over 30 years of experience internationally, with over 26 here in the Middle East. I have worked across 15 countries, with multinationals, regional / local corporates in multiple disciplines. Consulting, across human development verticals.  It has been an amazing journey. The Middle East is a rich tapestry and it is a great opportunity to experience it in its most dynamic market, Dubai.
2. How would you describe the culture of your business?
Open, Friendly, Evolving & Flexible. We partner with our client organizations and help them beyond the obvious. Our innovative approaches have helped clients cross over and achieve their desired results.
3. How easy is it for you to get direct access to the decision makers in your company?
In one word, VERY.
4. What are your biggest challenges in the next 5 years?
The Middle East is evolving at a breakneck pace. If you do not keep up, it’s over. Opportunities are everywhere, as are pitfalls. One needs to roll their sleeves up and be ready for the proverbial knock on your door. But, if that does not happen, create, evolve, innovate.
5. What is your personal philosophy?
Collaborate: There are enough opportunities out there. As a team, we all win.
Evolve: What you know today, is fast becoming obsolete. We are not prepared for the world that awaits us. Keep up with changes or prepare to become irrelevant. The only other way is to become the change.
Enjoy life: You have but one!